FAQ

Vacation rentals are privately owned homes, cottages, cabins, condos, and villas available for rent.

There are many reasons vacation rentals are great options for travelers. Here are just a few reasons to consider a vacation rental for your next trip:

• Save Money - Vacation rentals are often less expensive than a hotel and have all of the amenities of a home. When you rent a hotel for a group, you have to rent 2-3 rooms minimum at a traditional hotel. With Zonder, you can rent an entire house that can accommodate six or more people for a lot less money than three separate hotel rooms.
• More Space – One of the biggest advantages with most vacation rentals is the additional space in a home versus a hotel room. Most rentals have indoor and outdoor living areas, multiple bedrooms and multiple bathrooms. Families and groups have plenty of space to spend time together, and also have privacy throughout the home as needed.
• Prepare your own meals - Most vacation rentals include a full kitchen, so you can save money by preparing your own meals and keeps snacks available at all times, rather than eating every meal at a restaurant or using expensive room service. This is especially great for families, friends or couples traveling as a group.
• More Amenities - Vacation rentals are often stocked with all the basics you use in your daily life, including dishware, cookware, barware, bedding, towels, laundry facilities, indoor/outdoor furniture, BBQ grills, games and entertainment systems. Private hot tubs, pools and other amenities are often included as well.
• Location, Location, Location – Would you rather stay at a hotel on the beach or a true beach house? A cabin on the lake or a cramped hotel in town? Vacation rentals can be found nearly anywhere you want to go. Beachfront, lakeside, on a mountain or downtown- you choose what’s right for you. In addition to the property details, you can use Zonder’s mapping tools to see how close a rental is to nearby attractions and activities.

No, a vacation rental is not the same thing as a timeshare. A vacation rental is simply a property that is available for rent (just like a hotel). We promise that you will not be required to attend any presentation or join any pyramid scheme to rent a Zonder vacation rental.

You can typically tell a lot about a property from the description and pictures shown in the property profile page. Within a specific area, rates are often, but not always, indicative of quality. Generally, they are a function of location and overall demand for a property. And, if you still have questions about the quality, you can always call us at 1-877-301-7137 to find out more information about the rental.

The vacation rentals available through Zonder vary greatly in property type, features and amenities, because they are all independently owned. Every property we list has unique features and amenities, which are described on the property’s profile page. Here are some general guidelines about the types of properties you will find on Zonder:

• Homes, cabins and villas are standalone units, which typically offer travelers more living space and often have their own private yard. These units may also have amenities such as pools or hot tubs for your use only.
• Condos and apartments often exist within multi-unit complexes, and can vary greatly in size depending on location and building type. These rental properties may feature some in-unit and shared amenities (pools, hot tubs, laundry).
• Cottages and cabins are often found in resort communities or in remote locations, and are typically standalone units, ranging in size and available amenities.

The first step is narrowing your options down by selecting your must-haves, such as the number of bedrooms or total number of people that can sleep comfortably in the vacation rental, as well as the amenities you cannot live without while on vacation. Once you have chosen a list of potential rentals, be sure to read through the entire property description for other important details and area information.

Points to consider:

• Is this property located conveniently to the things I want to do and see?
• Does it fit into my vacation budget?
• Does the property have enough space for us?
• Are my required amenities and services onsite or nearby? Are there any rules or restrictions that I need to know?

You can contact us in a number of ways:

1. Online contact form.
2. Toll-free number 1-877-301-7137 with knowledgeable customer service agents to answer your questions in a timely manner.

No. We do not own the properties listed on Zonder. We simply provide you the most easy, convenient and secure way to find and book the right vacation rental to suit your needs.

Most vacation rental listing sites do not offer online booking or a method to check available dates. Where calendars are shown, they often show incorrect availability and are impossible to rely on. Zonder provides real-time, secure online booking. In the past, travelers had to contact a property owner or manager directly to find out rates, available dates and discuss other details, such as rental contracts, security deposits and payment options.

This frustrating process is filled with anxiety and fear of sending money, a personal check or credit card information to an unknown person. With Zonder, you’re working with a trusted party, so your personal information is safe and secure. We manage the entire transaction, so you can relax and enjoy your vacation, leaving the details to us.

No. When you go through the booking process, the fees and rental charges are clearly laid out for you at every step. Important charges such as security deposits, required and optional cleaning fees, as well as refund and cancellations policies, will be detailed before your checkout is complete.

Because we work with thousands of properties, refund policies vary. You can view the refund policy for a specific property during the booking process.

Because of Zonder’s commitment to personal attention, we are available to you via our toll-free number anytime during your vacation, should the need arise.